Cabin Crew Interview Tips
Airline interviews can feel daunting, but with the right preparation, you can show your personality, professionalism, and passion for helping others.
Whether you’re just starting out or looking to take your career further, we’ve gathered practical tips and real recruiter advice to help you put your best foot forward.
Dress for the Role You Want
What to wear for a cabin crew interview? The simple answer is to dress like a professional crew member. First impressions are powerful, and your presentation shows you understand the high standards of the aviation industry.
Attire
Opt for smart, professional business wear. This means a well-fitting suit (pants or skirt), a smart dress with a blazer, or tailored trousers with a crisp shirt. Stick to conservative colours like navy, black, or grey.
Grooming
Ensure your hair is neat and styled conservatively (e.g., pulled back off your face if it's long). Nails should be clean and manicured. If you wear makeup, keep it professional and understated. For men, be clean-shaven or have a very neatly trimmed beard.
Details
Make sure your shoes are polished, clean, and closed-toe. Keep jewellery minimal and professional.
Your Best Accessory
A warm, genuine smile. It shows you are approachable, positive, and customer-focused—all key traits for cabin crew.
Research The Airline
We want to see that you are passionate about the specific airline you are interviewing for, not just any flying job. Showing you've done your research demonstrates genuine interest and commitment.
The Airline's Values & Mission
What do they stand for? Is it punctuality, outstanding service, or sustainability? Be ready to connect your own values to theirs.
Destinations & Fleet
Where do they fly? What kind of aircraft do they operate?
Recent News
Have they won any awards, launched new routes, or announced new company initiatives?
The "Why"
Be prepared to answer, "Why do you want to work for us?" Your research is the key to a strong, specific answer.
Prepare Your Examples: The STAR Method
You will likely be asked behavioural questions, which usually start with "Tell me about a time when..." The best way to answer these is by using the STAR method. It provides a clear, complete, and impressive story.
Situation
Briefly describe the context. Where were you? What was the setting?
Task
What was your specific responsibility or task? What was the challenge?
Action
What steps did you personally take to address the situation? (Use "I," not "we").
Result
What was the positive outcome? What did you learn?
Highlight Your Transferable Skills
Don't have flying experience? That's okay! We hire for attitude and train for skill.
We are looking for transferable skills from your previous roles, whether in hospitality, retail, healthcare, or even university projects. Think about how your experience applies to the cabin crew role.
Focus on highlighting your experience in:
Customer Service
Any role where you helped people, answered questions, or provided a service.
Teamwork
Examples from sports, group projects, or any job where you collaborated with others.
Safety & Responsibility
Have you been a lifeguard, a first-aid responder, or a key-holder in a shop? This shows you can be trusted with procedures.
Resilience & Problem-Solving
A time you stayed calm under pressure or handled an unexpected change.
Cultural Awareness
Any experience working or communicating with people from diverse backgrounds.
Be Yourself! (We Want to Meet YOU)
This is the most important tip. Preparation is vital, but memorising a script is not.
Recruiters can easily spot an answer that has been over-rehearsed versus one that is delivered genuinely. We are hiring a real person, not a robot. We want to see your unique personality, your warmth, and your authentic passion for the role.
It's perfectly normal to be nervous—it shows you care! Just take a deep breath, listen carefully to the questions, and answer from your real-life experience. Your authenticity is what will make you memorable.
Good luck! We look forward to meeting you.
Frequently asked questions
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Please bring a copy of your CV, your passport, and any other specific documents mentioned in your interview invitation email.
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Most airlines ask about your motivation, experience with customer service, teamwork skills, how you handle difficult situations, and why you want to work for their airline.
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Show genuine enthusiasm, give specific examples using the STAR method, and let your personality shine while remaining professional.
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We always aim to get back to candidates as soon as possible. Our recruitment team will be in touch via email to let you know the outcome and any potential next steps, such as medical checks or training dates.
